Frequently Asked Questions
How do I clean and care for my jewelry?
I recommend that you store your jewelry in a small, airtight plastic baggy when not wearing it. Sterling silver will tarnish, as will brass, bronze and copper. The longer it is exposed to air, the quicker it will tarnish. I know a lot of people like to hang their jewelry on display racks, but for my jewelry I really don’t recommend that. When your jewelry does tarnish, I don’t recommend using commercial silver cleaners because I have intentionally put a dark patina on it. The commercial silver cleaners will take off all of the patina. You can wash your jewelry with a non-abrasive soap like dishwashing liquid using an old toothbrush and water. Rinse and dry. If your jewelry is really tarnished, I use 0000 steel wool that you can pick up at any hardware store. Roll it up in a tight ball about the size of a quarter and rub the piece to take off the tarnish, then go ahead and wash and rinse.
If you really don’t want to mess with any of the above ways to clean your jewelry, shoot me an email and we can arrange for you to mail it to me and I will brighten it up by re-polishing it or re-tumbling it. You pay for the postage both ways and that is the cost. I have several collectors that do this and then they usually store it correctly after that! But metal jewelry will last many, many years if properly taken care of.
What metals do you use?
I use sterling silver, bronze and brass. I make all of my own ear wires out of sterling silver wire, and my post earrings use commercial posts that are sterling silver. The chain that I use is oxidized sterling silver with sterling silver lobster claw clasps.
What is your lost earring policy?
Don’t you hate it when that happens? Fortunately, I use a limited amount of materials so I can match up a lost earring easily. Mail me the remaining earring and I will make another one to match it. The cost will be half of the price you originally paid. Please mail it to me in a small box so that it doesn’t get smashed in the mail. I would recommend sending it in a small padded mailer and sending it USPS First Class with tracking. I will mail the pair back to you the same way. Please include your return address inside the box with the earring and shoot me an email letting me know to look out for it.
Do you do repairs?
I will repair any piece of jewelry I have made, but I do not do repairs on anyone else’s work.
Do you do custom work?
I will make adjustments in size and scale with my designs if it is at all possible. Know that the price may increase due to the extra time it takes to make the adjustments correctly. Just contact me and we can discuss your ideas. The one thing I absolutely will not do is replicate a design that another artist has done, or another company has done.
What is your return policy?
If you purchase a piece of my jewelry from this site or at a show where I sold it to you, and for some reason need to return it, I do accept returns up to 14 days after purchase. If we can work out an exchange I am also open to that option. I will not allow returns of custom designs. If you purchased a piece of my jewelry in a retail store, please contact them to discuss their policy for returns. Contact me via email to get the ball rolling on a return or trade.
What is your shipping policy?
If you reside in the United States, I offer free shipping via USPS First Class. Your package comes in a padded mailer with a nice box and bow. I enclose the jewelry in a plastic sleeve for a nice presentation for you or as a gift. It usually takes 3 days for delivery, and I do supply a tracking number.
I have other options like Priority Mail and International Priority Mail available to choose. Currently, I am shipping to United Kingdom, Australia, New Zealand, Germany, France and Canada. If you want some of my jewelry and don’t see your country listed, just contact me and I’ll add it as an option.
Have any other questions? Contact me and let’s get them answered!