@soultosubstance

The Important Stuff
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Customer service: 501-351-2843

Email: stacie@stacieflorer.com

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©2019 Stacie Florer All Rights Reserved

"The earrings are perfect. The obvious care and personal touch with which they were made make them even more special. Would purchase again from this vendor!"

--Margie W. Etsy, 2019

Shipping Policy

If you reside in the United States, I offer free shipping via USPS First Class. Your package comes in a padded white mailer with a nice box and bow. There is a single feather inserted on top of the package and a nice card with an important saying on the back.

I enclose your jewelry in a plastic sleeve for a nice presentation for you or as a gift for someone you care about. It usually takes 3 days for delivery, and I do supply a tracking number.

For Domestic Free Shipping, I use USPS First Class.

If you decide you want USPS Priority Shipping, you can purchase that as an option, but my experience is that First Class is just about as fast.

If your purchase is a gift, I would be happy to put a personalized note in your package if you will be shipping it direct. And of course I will not include the invoice with the price in the packaging. Just let me know!


 

International

Currently, I am shipping to United Kingdom, Australia, New Zealand, Canada and Europe.

Once your package leaves the United States, I have no ability to track it, nor am I responsible for any issues arising from Customs.

If you would like to purchase my jewelry and don’t see your country listed, just contact me and I’ll add your country as an option and let you know what the postage will be.

Return & Exchange Policy

If you purchase a piece of my jewelry from this site or at a show where I sold it to you, and for some reason need to return it, I do accept returns up to 14 days after purchase.

If we can work out an exchange I am also open to that option. I will not allow returns of custom designs.

If you purchased a piece of my jewelry in a retail store, please contact them to discuss their policy for returns. 

Contact me via email to get the ball rolling on a return or trade.

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